We should always be putting our contact info in the customers contact list, but your name can get lost in the hundreds of contacts already in the customers device.
Setting yourself apart by having an app with your face as an icon ensures the customer can find your contact information quickly, and easily.
It's about professionalism. Everything the customer uses has an app. Banking, Social Media and even some cars have apps. Shouldn't you? Stand out from the store reps and be more to your customer than just some text in a list of other people. Give them an easier way to interact with YOU when they need you the most.
Since this is a web based app, it is cross-platform and works on Apple, Android and even Windows based operating systems. The web app is specifically designed to adjust itself depending on what operating system the customer is using. You do not even need to download it from the stores! Simply point the customers web browser to your app and add it to the homescreen. It is that simple.